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We welcome you to our site and recommend you read the following information carefully, as it contains details about your order rights for our online store. These terms and conditions apply to the purchase of products through the shop on https://symmetryartisanstudios.com.au. When you place an order, you agree and are bound by the terms and conditions.

These terms and conditions are subject to change by Symmetry Artisan Studios without prior written notice at any time, at our discretion.

Support

We want you to have a smooth and easy purchase experience on our site. If you have any questions about our products, or need assistance, you can contact our support team at:

Email support@symmetryartisanstudios.com.au,
Phone (61) 0484 111 928.

Product availability

Our artisan products are unique, and often only one of a certain design is made. Once a product is purchased, we cannot guarantee we can supply the same product, however, there may be colour variations that can be purchased.

From time to time we will display sold products, as a reference point for future orders. If a product is sold, a red ‘SOLD” marker will be placed at the bottom of the product page. You can contact us if you wish to make enquiries about the future availability of these products.

Pricing

All pricing for our products are subject to change, as we update and review our product range. Our commission only products are always quoted on an individual order basis. Once quoted, the pricing will remain the same for the duration of that order, if there are no changes are made.

If changes are made to an existing commission only order, the price will be revised, and  you will be notified in writing accordingly. This will all be detailed at the time of your commissioned order.

Refunds and returns policy

For information on our returns and refunds, please review our Refunds and Returns Policy

Shipping policy

All shipping for our products is via our selected courier company, and will be quoted for each order, based on geographic location and product(s) selected.

How this works:

Once we receive your order, we will contact you via email with a shipping quote. You will then be billed separately for the shipping component of your order. Once payment is received, your order will be shipped. If you wish to confirm shipping costs prior to purchase of your product, please contact us at support@symmetryartisanstudios.com.au.

International orders

Orders shipped to non-Australian locations may incur duties, customs charges and fees. It is the responsibility of the customer to check criteria which may apply to their order, and to organise any applicable payment to ensure the order reaches its intended recipient.

Delivery timing

Delivery timing will vary, according to  your location, but typically a delivery time of between 5-10 days is likely, given the current delays in the shipping industry. This is a guide only, and will be dependant on the carrier’s schedule at the time of ordering.On receipt of your order, depending on the product you have selected, packaging will take 2-3 days on average. Bulky items may take longer to pack.

NB: COVID-19 has impacted all delivery services, which can often be delayed. This is out of our control, and we will endeavour to advise you of any shipping delays through our courier network.

Privacy Policy

Our Privacy Policy can be viewed here: Privacy Policy